Order Confirmation and Dispatch
Got your eye on something? Awesome! Once you've placed your order, we’ll get to work. We’re usually able to dispatch orders within the same day business day, however, this does vary depending on the warehouse so please allow up to 1-2 business days. Once it’s on its way, we'll ping you with a shipping confirmation email within 24 hours of dispatch and a tracking number.
Got questions or need an update? No problem! Reach out to us at 0488 802 123 or info@aqualuxbathrooms.com.au
General Delivery Timeframes
While delivery timeframes vary depending on your location and item ordered, you can generally expect your package to arrive within the timeframe below.
- 2-5 Business Days - Sydney Metro, Melbourne Brisbane, Canberra,
- 3-5 Business Days - Other Major Cities & NSW, QLD, SA, VIC Regional
Free Delivery Over $1500
We've got great news for our Aussie customers – shipping is on us! That’s right, FREE shipping on all orders over $1500, making shopping with us even sweeter.
Some very remote regions of Australia might not be possible with our couriers, go ahead and place your order - and if it's flagged we'll be in touch.
Restricted Free Delivery Zones
Sometimes packages can be quite heavy/large and transporting it to your doorstep, depending on where you live in this vast country of ours, might be difficult. In that case we will get in touch after you place your order and discuss delivery to your nearest depot. If it doesn't make sense then no harm done, we'll refund the order.
90 Day's Free and Easy Returns
If you're not absolutely smitten with your purchase? No stress! You've got 90 days to decide if it's a keeper. If not, sending it back is a cinch. Send it back to us and send us the bill for postage while you're at it! Love it or return it for FREE– it's that simple! Just make sure the item and the packaging are in tip-top shape.
In some cases, return delivery is over $200, in that case you will receive a $200 credit towards your shipping costs.
Other Terms and Conditions
If you miss the delivery, no worries! You may need to pick up your item(s) from the freight company's depot. We can arrange re-delivery to your home, but please note this will incur a small extra cost.
While we cannot pinpoint the exact time and date of delivery since it's out of our hands, you'll receive an email with tracking details. This way, you can contact the freight company directly for more accurate timing.
Please let us know if:
- Someone will be available to sign for the delivery.
- There's a safe spot to leave the item if no one will be home.
- The address is a business location; we will need the business hours and the name of the building.
- You notice any damage. If so, make a note when signing for the delivery or refuse to accept it. If you do accept delivery, immediately snap some photos of the damaged packaging or products with your smartphone or camera. If your item(s) arrive damaged, please send the photos to info@aqualuxbathrooms.com.
6 Reasons to Shop with Aqualux Bathrooms.
From the first hello to the last goodbye, we'll make sure you're looked after and 100% satisfied with everything that you purchased. Here's why shopping with us is not only a smart choice but also a breeze!
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#1 90 Day Trial -Free Returns on Us
Gave it a go? No worries! We’ve got your back with absolutely no hidden fees, and we’ll even cover your return shipping up to $200 (which is pretty much everything). Just make sure it’s in the same condition you received it, and we’ll handle the rest—easy as!
#2 Free Shipping Over $1500 Australia-Wide
Get your order delivered for free, no matter where you are in Australia. We know you love a good deal, and free shipping makes it even sweeter!
#3 Aussie Family Owned
We’re not some giant faceless company. Aqualux Bathrooms is 100% Australian-owned and run by people who love what they do!
#4 24/7 Aussie Call Support
Have a question at 3 AM? No dramas! Our Aussie-based team is here to help you around the clock, so you’re never left hanging.
#5 Secure Checkout
Shop with peace of mind. Our checkout is SSL encrypted, ensuring your details are protected and confidential every step of the way. Easy, fast and 100% safe!
#6 5 Star Customer Support
Our customers reckon we’re pretty awesome! We pride ourselves on 5-star customer service, so you know you’re in good hands when you shop with us.
“Customer service was stellar, constant communication with the owner was a highlight. As a business owner, this level of engagement speaks volumes. Cheers to future business!”
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